How To Get A Full Refund From Airbnb (5 Cool Steps)

Travel has never been easier with services like Airbnb it gives you the ability to book a stay without ever having to leave your own home. But sometimes, things don’t go quite as planned, and if that’s the case, it can be difficult to know what to do next.

Have no fear knowing how to get a full refund from Airbnb doesn’t have to be complicated. With the right guidance on how to submit a claim and fill out all relevant information for your refund properly, you can make sure that any issue is quickly resolved and get back what you’re owed right away.

What Is Airbnb

Airbnb is a game-changing service that allows people to rent out their homes or apartments, creating an affordable and flexible accommodation option for travelers of all kinds. It has changed the way we travel, offering a unique way to experience the world beyond traditional hotels.

From cozy apartments in Barcelona to off-the-beaten-path locales in South Africa, Airbnb has something for everyone searching for truly memorable experiences and budget-friendly options. Plus, with reviews from previous guests, you can easily find homes that will suit your group’s needs and expectations.

With Airbnb, it’s no longer necessary to book expensive hotel accommodations when planning a vacation; now, people can take advantage of an easy and enjoyable alternative.

How To Get A Full Refund From Airbnb

How To Get A Full Refund From Airbnb

Step-by-Step Guide to Requesting a Refund:

  1. Log into your Airbnb account and navigate to the “Trips” tab located at the top of the page.
  2. Select the trip for which you would like to request a refund and locate the “Cancel” button next to it.
  3. Read through Airbnb’s cancellation policies and select the option that best fits your circumstances.
  4. Once you have completed these steps, an email will be sent to your host explaining your request for a refund and providing them with an opportunity to reply or decline your request.
  5. If approved, you will receive an email notification stating that your refund has been processed and confirming its amount. The funds will then be returned back to your original payment method within 3-5 business days.

How to cancel a reservation and request a refund

Canceling a reservation and requesting a refund on Airbnb is a relatively simple process, but it requires attention to detail, adhering to the host’s cancellation policy, and awareness of the Airbnb terms and conditions. To ensure a successful refund request, follow the steps outlined below with precision and punctuality.

Review the cancellation policy

Before proceeding with cancellation, make sure to review the host’s cancellation policy. Each host can set their own policy, which ranges from flexible to strict.

To access their policy, navigate to the listing’s description and scroll down to the ‘Cancellation’ section. This information will help you understand the eligible refund amount and timelines for cancellation.

Locate your reservation

Log in to your Airbnb account and click on ‘Trips’ found in the navigation bar. This page will display your upcoming and past reservations. Identify the reservation you wish to cancel and click on it to access more details.

Initiate the cancellation process

Once you have accessed the reservation, click on ‘Change or cancel’ to start the cancellation process. A new window will prompt you to indicate the reason for cancellation, such as a change in travel plans, a personal emergency, or an issue with the listing.

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Request a refund

After providing your reason for cancellation, Airbnb will display the applied cancellation policy, total refund amount, and applicable service fees. If you are eligible for a refund, the platform will ask you to confirm the cancellation.

If you are not eligible for a refund due to the host’s policy or Airbnb terms, you can request a refund by messaging the host directly.

Communicate with your host

In the event that your refund request is not resolved automatically by following the above steps, reach out to your host to discuss your situation further.

Be courteous and provide all necessary information to help them understand the circumstances surrounding your cancellation. If the host agrees to a refund, they can process it through the Airbnb platform.

Seek assistance from Airbnb

If an agreement cannot be reached with the host, contact Airbnb’s customer support for mediation. Airbnb may provide a refund under certain circumstances, such as if you experienced an issue with the listing or if there’s a documented extenuating circumstance.

To contact customer support, navigate to the Airbnb Help Center and click on ‘Contact Us.’ By following these detailed steps, you can successfully cancel your reservation and request a refund on Airbnb.

Remember to review your host’s cancellation policy and the Airbnb terms to ensure a smooth process and a positive outcome.

Tips for Making a Successful Refund Request

Always contact your host in advance so that they are aware of your situation prior to requesting a refund through the Airbnb platform. This can help maximize the chances of success with your request as some hosts may be more willing to work with you directly.

If they understand why you need a refund rather than having them cancel on their own terms after receiving an automated cancellation notification from Airbnb.

Make sure that all relevant documentation such as medical certificates or police reports is uploaded and included in the message when submitting a refund request.

This can serve as evidence in case there is any dispute regarding whether or not a refund is due, as well as provide details on any extenuating circumstances which may have caused you to cancel (e.g., force majeure).

If possible, try and negotiate with the host initially before resorting straight away to file for a refund.

Sometimes hosts may be willing to offer alternate solutions such as partial refunds or even rescheduling dates if they understand why you need or want one due to unforeseen circumstances beyond their control.

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Understanding Airbnb Refund Policy

Airbnb offers a variety of refund policies to accommodate travelers and hosts. With most bookings, hosts can decide between two types of refund policies: flexible or moderate.

Flexible allows hosts to offer full refunds up to 24 hours before the check-in date, while moderate requires guests to cancel at least 5 days before the check-in date in order to receive a full refund.

Airbnb also provides an option for long-term stays (28 nights or more) that varies depending on the host’s preferences.

In addition, Airbnb has implemented a “Cancellation Protection” program that gives travelers an additional layer of protection during the booking process.

This program is available for an additional fee and covers situations such as flight delays or changes in plans due to a health emergency.

Types of Cancellations and Their Refund Policies

When canceling a reservation, guests must select one of three options: flexible, moderate, or long-term stay (for stays of 28 nights or more). Under each option there are specific terms and conditions that determine how much of the payment will be refunded to the guest.

For example, under the flexible policy, guests receive a full refund if they cancel at least 24 hours prior to their scheduled check-in date.

However, under the moderate policy, they must cancel five days in advance in order to receive a full refund.

Long-term stays have different requirements that vary by the host but may include canceling at least 14 days prior to check-in for a partial refund or 30 days prior for a full refund.

Additional Factors That May Affect The Refund Process

In addition to understanding the cancellation policy selected by the guest and host, there are several other factors that may affect the amount that is eventually refunded back to the guest after canceling their reservation:

If a reservation was made through another website such as Expedia then different cancellation policies may apply and this could reduce/increase the amount received back from Airbnb as part of their coverage percentage

The country where the property is located may also have laws governing cancellations which could potentially override any agreement made between guest and host on refunds

A reservation amendment requested by either party may also affect how much is ultimately issued as part of any eventual refund.

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Steps to take before requesting a refund

Communicating with the host

Before making a formal request for a refund, it is important to communicate with the host of the product or service in question. This should include an honest explanation of why you are dissatisfied with the purchase and what you believe would make it satisfactory.

Be sure to be polite and understanding, as this can help resolve any misunderstandings that may arise from the issue.

Checking for extenuating circumstances

The provider should also be contacted if there are any extenuating circumstances involved in the purchase, such as if errors or delays occurred due to technical difficulties or third-party actions.

In these cases, it is best to provide details on what happened and when so that solutions can be explored accordingly, rather than automatically requesting a refund without further examination of the situation.

Gathering evidence to support your claim

It is important to gather evidence to support your claim for a refund. This could include screenshots of problems experienced, proof of payment documents, and emails exchanged between you and the provider prior to making your claim.

Presenting this evidence will make it easier for your request to be addressed in an efficient manner while demonstrating that you have taken all necessary steps required before seeking reimbursement from the provider.

What to do if Airbnb denies your refund request

Reviewing Airbnb’s Decision

If Airbnb denies your refund request, the first step would be to review their decision. This can be accomplished by looking over the original claim and thoroughly researching the company’s policies regarding refunds.

It is important to identify any potential errors or discrepancies in the process that could have led to the denial of the refund request.

Appealing Airbnb’s Decision

After reviewing Airbnb’s decision, it may be possible to appeal their ruling if there are grounds for doing so. In order to do this, one should submit a written letter that explains why they believe the decision was incorrect and should include all relevant facts and evidence pertaining to the case.

The letter should also include contact information such as an email address or phone number in order for Airbnb to respond with their feedback.

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Alternative Dispute Resolution Options

If appealing Airbnb’s decision does not result in a successful outcome, other alternatives may be available in order to resolve the dispute. These options could include mediation or arbitration which are both forms of alternative dispute resolution that can offer more comprehensive solutions than traditional court proceedings.

Some states have consumer protection agencies that can help resolve disputes between customers and businesses.

Whichever option is chosen, it is important to ensure that legal rights are protected throughout the process and that all decisions are made with the full knowledge of both parties involved in order to reach an amicable resolution.


Common Issues That May Lead to a Refund Request

Examples of common issues

Misrepresented listings

Accommodations appearing much differently than the listing itself can lead to a refund request, such as if the size of an accommodation is significantly different than advertised or if amenities are not included as promised in the listing.

Unclean accommodations

Accommodations that are dirty, moldy, or contain pests can be considered grounds for a refund request due to safety concerns and general discomfort.

Noisy surroundings

If the environment near the accommodation is excessively loud due to nearby traffic, construction, or other disturbances, this could also be grounds for a refund request as it would interfere with guests’ peace and comfort during their stay.

How to identify if an issue is eligible for a refund

To identify if an issue is eligible for a refund, there should first be an assessment of the seriousness and severity of the issue. Is it merely an inconvenience or does it pose serious health risks? Has it been adequately documented with photos or video?

Are there any reviews from past guests along similar lines? If these questions can be answered affirmatively, then it is likely that a refund may be requested and considered valid by management.

Any extenuating circumstances should also be taken into account when making decisions about refunds; for instance, if there was an unforeseeable maintenance issue (such as flooding) that caused the accommodation to become unclean and unsafe then this could be cause for more leniency in terms of granting refunds.

Airbnb’s Response Time and How to Follow Up

Information on how long it typically takes Airbnb to process a refund request

It typically takes Airbnb up to five business days to process a refund request from the time the guest submits it. In some cases, if a guest’s bank or credit card issuer takes longer than usual to process the transaction, it may take up to ten business days for guests to receive their refund.

How to follow up with Airbnb if the refund has not been processed within the expected timeframe

If the refund has not been processed within the expected timeframe of five to ten business days, guests should first check that they have received an email confirming the approval of their refund request by Airbnb.

If they have not, they can contact Airbnb Customer Service via email or phone with details such as their reservation ID and dates of stay and enquiring about the status of their refund request.

Alternatively, if they are still within the same rental period, they can also contact their host directly who may be able resolve the issue more quickly than Airbnb Customer Service.

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How to Prevent the Need for a Refund in the First Place

Tips on How to Avoid Common Issues that May Lead to a Refund Request:

Be sure to thoroughly read the listing details and ask any questions prior to making your reservation, in order to avoid any surprises or misunderstandings.

Check ratings and reviews from previous guests who have stayed at the property to get an honest opinion of the condition of the rental and any issues that may have arisen during their visit.

Make sure you are aware of all cancellation policies before making your reservation so that you understand exactly what is required if you need to cancel or make changes.

If possible, try to book directly with the owner/manager instead of through a third-party website as this will provide better transparency around any additional fees associated with renting a property.

Advice on How to Thoroughly Research and Evaluate Listings Before Making a Reservation:

Use online resources such as search engines, review websites, and social media platforms to investigate properties before committing to one.

Look for detailed photographs of the interior and exterior of the rental property taken from different angles, preferably by actual visitors rather than stock images provided by owners/managers.

Ask direct questions about amenities, services, check-in process, pet policies, parking availability, etc., and anything pertinent to your stay so that there are no surprises when it comes time for your arrival.

Review local laws governing short-term rentals in order to ensure compliance with city ordinances.

Contact references or contact information provided by other guests who have previously stayed at the property in order to get first-hand reports about their experience there.

What to do in case of emergency situations

How Airbnb handles emergency situations such as natural disasters or sudden illness

When emergency situations, such as natural disasters or sudden illness, arise, Airbnb takes into account the extenuating circumstances that have caused disruption to a customer’s booking and will do its best to accommodate their needs.

In cases like these, Airbnb may offer customers options such as moving the booking to another location for the same rate, or offering a full refund depending on the severity of the situation.

How to request a refund in such situations

To request a refund in these types of emergency situations, the customer should contact Airbnb’s Customer Service team with an explanation of why they are requesting a refund.

The customer should include details such as any supporting documentation, evidence of the emergency situation or confirmation of evacuation orders.

Airbnb will then review the customer’s request and may provide them with compensation or flexible travel credit depending on their specific circumstances.

For more complex cases where travelers require additional assistance during an emergency situation, Airbnb has established a dedicated Disaster Response Team who can provide additional support and resources to help travelers find alternative accommodations when necessary.

This team also works with local government organizations and non-profit organizations that provide relief services to those affected by emergencies. For more detailed information about how Airbnb handles emergency situations, customers can visit their website for further guidelines.


Receiving a full refund from Airbnb can be complex, but with the right guidance and patience, it is a feasible task to accomplish. It is critical to understand the policies thoroughly and be prepared to navigate customer service representatives in order to engage in polite disputes.

After utilizing some of the strategies mentioned such as obtaining written confirmation, researching the host liability insurance policy, and exploring other formal dispute solutions – Airbnb customers should have a better understanding of how to get a full refund from the platform when necessary.